The Oxford Guide - Differences between Version 21 and Version 11 of Summertown Cycles

Version 21 Version 11
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Summertown Cycles is a bike shop based on Banbury Road, south (towards town) of the main Summertown shops.
=== January 2006 ===
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They have a quick and very reasonably priced repair service. They usually do repairs for the next day and sometimes even later the same day. Very friendly and helpful staff. If you're in a desperate hurry they can be bribed with biscuits!
They fixed my bike quickly, competently and, so far as I can tell from an uneducated standpoint, without charging an unreasonably high price.
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They offer a 10% discount for parts and accesories to University of Oxford staff and participate in the University Cycle Scheme which makes new bikes affordable (allowing staff members to spread the purchase price over a year and avoid paying any tax on it).
Somewhat eccentrically, they share their premises with a garden centre.
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Their expansion into what used to be the garden shop next door has increased the range of bicycles and cycling accessories in stock, including lots of helmets.
=== September 2007 ===
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'''Admin note: The following content (both the original customer's side of the incident and Summertown Cycles' reply) is currently under discussion among the admins of The Oxford Guide. In the meantime, please do scroll down to read all the information available.'''
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address='200-202 Banbury Road'
I have just got off the phone with the manager of Summertown Cycles and thought I had better share my experience with them so that people might be a little more cautious about going to them in the future. Be warned that I do have a grievance with them, so decide for yourself whether this is valid or not.

I cycled my bike in for an over-due repair (there were several things wrong with it that I wanted them to fix). The condition of the bike was not good, but they valued it at around £80-90 in its current condition (which is what they were asking for the repair). On the day I was supposed to pick it up, they called me and told me that they had totalled the frame whilst trying to repair it and that I should pick up the now-broken bike and a refund of the repair fee they had charged.

Given that the bike had worked when I took it in and now didn't, they had caused as much damage to the bike as it was originally worth, so I called the manager to discuss it with him and ask what had happened. He told me that something had not wanted to come out of a socket in the bike whilst one of the repairs was being carried out and that forcing it had written off the frame. He also told me that it was completely unreasonable to expect them to compensate me for the bike. On the contrary, I was told I was lucky that they had refunded me the cost of the time they spent on breaking it!

That's as balanced an account as I think I can give. I should probably also tell you that the attitude of the manager (Stewart) on the phone was not exactly conciliatory. I wasn't offered an apology and when I raised my grievance about now being without a working bike, he quickly got aggressive and dismissive.

Decide for yourself who you side with, but I don't think anyone would like to be put in the position I was put in. Perhaps Summertown Cycles are fine if nothing goes wrong, but don't expect them to be even-handed if anything does go wrong.

----

Above customer is lying when he accuses us of breaking his bike. The damage was down to lack of maintenance over many years.This customer seems to think that, by agreeing to try to repair his dangerously worn out old bicycle, we take on responsibility for any unforeseen problems that come up as a result of neglect or poor maintenance over the years. We have written off more than an hour of mechanics time because the attempted repair was unsuccessful,and we are now considering introducing a "George Hamer" surcharge when we book in knackered old student bikes to allow for situations like this. This guy is going to get a shock when he leaves college and goes out into the real world !

Stuart Meanwell, Summertown Cycles





address='202 Banbury Road'
== Line 14 == == Line 35 ==
host='92.3.126.169'
hours_text='0900-1730 Mon-Sat (Thurs open till 1930); 1030-1600 Sun'
host='163.1.183.116'
hours_text=''
== Line 21 == == Line 42 ==
opening_hours_text='0900-1730 Mon-Sat (Thurs open till 1930); 1030-1600 Sun'
opening_hours_text=''

January 2006

They fixed my bike quickly, competently and, so far as I can tell from an uneducated standpoint, without charging an unreasonably high price.

Somewhat eccentrically, they share their premises with a garden centre.

September 2007

Admin note: The following content (both the original customer's side of the incident and Summertown Cycles' reply) is currently under discussion among the admins of The Oxford Guide. In the meantime, please do scroll down to read all the information available.

I have just got off the phone with the manager of Summertown Cycles and thought I had better share my experience with them so that people might be a little more cautious about going to them in the future. Be warned that I do have a grievance with them, so decide for yourself whether this is valid or not.

I cycled my bike in for an over-due repair (there were several things wrong with it that I wanted them to fix). The condition of the bike was not good, but they valued it at around £80-90 in its current condition (which is what they were asking for the repair). On the day I was supposed to pick it up, they called me and told me that they had totalled the frame whilst trying to repair it and that I should pick up the now-broken bike and a refund of the repair fee they had charged.

Given that the bike had worked when I took it in and now didn't, they had caused as much damage to the bike as it was originally worth, so I called the manager to discuss it with him and ask what had happened. He told me that something had not wanted to come out of a socket in the bike whilst one of the repairs was being carried out and that forcing it had written off the frame. He also told me that it was completely unreasonable to expect them to compensate me for the bike. On the contrary, I was told I was lucky that they had refunded me the cost of the time they spent on breaking it!

That's as balanced an account as I think I can give. I should probably also tell you that the attitude of the manager (Stewart) on the phone was not exactly conciliatory. I wasn't offered an apology and when I raised my grievance about now being without a working bike, he quickly got aggressive and dismissive.

Decide for yourself who you side with, but I don't think anyone would like to be put in the position I was put in. Perhaps Summertown Cycles are fine if nothing goes wrong, but don't expect them to be even-handed if anything does go wrong.


Above customer is lying when he accuses us of breaking his bike. The damage was down to lack of maintenance over many years.This customer seems to think that, by agreeing to try to repair his dangerously worn out old bicycle, we take on responsibility for any unforeseen problems that come up as a result of neglect or poor maintenance over the years. We have written off more than an hour of mechanics time because the attempted repair was unsuccessful,and we are now considering introducing a "George Hamer" surcharge when we book in knackered old student bikes to allow for situations like this. This guy is going to get a shock when he leaves college and goes out into the real world !

Stuart Meanwell, Summertown Cycles


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